Terms and Conditions

Jetix

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Terms and Conditions

1. Plugin Licensing

All “JetixWP” products, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

2. Warranty

Plugins sold and distributed by “JetixWP” are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

All our products are guaranteed to function on a clean install of the minimum, stable and required version of WordPress and WooCommerce. Because the number and variety of plugins is vast and wide, we do not guarantee that the product will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using a “JetixWP” product. Should conflicts occur with third-party software, we may provide support at our discretion.

3. Support

We sell and distributes our products “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.

Support for products sold and distributed by us is only available for those who have an active, paid extension license.

For yearly licences, support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the products purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.

For lifetime licences, support and updates are granted for the lifetime of the product after the original purchase.

Support and updates for our products are provided as long as said product is still actively in development. Should any one of the following occur, we will no longer be responsible for providing support for said product:

  • The product is no longer actively developed as a viable product by us.
  • “JetixWP” is purchased or bought out by another company.
  • WordPress is no longer actively developed.
  • WooCommerce is no longer actively developed.

Whilst we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a time frame that the inquirer is completely satisfied.

Here’s a list of various support types included with your license:

  • Pre-sale questions.
  • Basic support questions.
  • Help with installing.
  • Help with troubleshooting issues.
  • Support for bugs.

Here’s a list of support types NOT included in your license:

  • We can’t set up and configure the plugin for you.
  • Custom-coding PHP, HTML or JavaScript.
  • Changing styling through CSS.

4. Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription (where applicable) and license key. Automatic updates are available for all our products purchased via the this website. Automatic updates are available as long as the license key generated from the purchase is valid and active.

5. Plugin Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information.

You will also receive an email with your login information (your chosen email address as username and an automatically generated password). You can login to your JetixWP account with this information.

You can download the product and see your license key, or manage your account, at any time by logging into the account area.

Should you not receive an email containing your information, you can contact us to request your purchase information.

Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.

6. Ownership

All products are property of “JetixWP”. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.

Our products are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our products.

7. Website & Product Content

All content found on this site and throughout the purchased product files including images, documentation, support queries and any other information is property of “JetixWP” and may not be redistributed without permission or consent.

8. Price Changes

We reserve the right to modify, change, cancel or upgrade a product subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

9. Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.

Refunds are given on a case-to-case basis and we reserve the right to deny a request for a refund. Refunds must meet all of the following conditions:

  • You are within the first 14 days of the purchase of the plugin. No refunds will be granted after the first 14 days of the original purchase.
  • Your issue(s) comes from not being able to install the product properly or get the product to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • You agree to deactivate and uninstall the plugin from your site prior to getting the refund.

By purchasing product(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates or fees between the time you purchased and the time you are refunded.

Our plugins have a free version or online demo available. We advice to try those out before deciding to purchase. if you’re unsure our plugins will work for you, send us a pre-sale question.

Think this refund policy is strict?

As a small business, we take measures to combat online fraud, including addressing instances where users attempt to refund or dispute charges while still utilizing our plugin. It’s for this reason that our language may come across as strict. Rest assured, our intentions are well-meaning, and we’re committed to providing a positive experience for all our users. If you have a valid refund case, we will happily refund you!

Would you like to request a refund? Please Contact us.

10. Email

We may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to updates, promotions, and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

11. License termination

We reserve the right to terminate your license without notice if

  • you are (or have been known to) sharing our plugin on other sites (either free or paid).
  • you are (or have been known to) reselling the plugin.
  • you are (or have been known to) cracking, hacking, or “nulling” the plugin.
  • You are (or have been known to) using a version which is not purchased from our website.
  • you are (or have been known to) sharing the license key with other people not affiliated to you.

An exception to some of these rules is made for agencies creating sites for their clients.

12. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

13. Orders

Our order process is conducted by our online reseller Freemius.com. Freemius.com is the Merchant of Record for all our orders. Freemius provides all customer service inquiries and handles returns.

14. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.